Question 1

Do I need to pay before I can try UserFeedbackHub?

Accepted Answer

No. Start on the Free plan. You can upgrade to Indie or Pro from your account settings when you need higher limits.

Question 2

How do upgrades work?

Accepted Answer

Upgrades are handled through Stripe. You can start free, then checkout when you choose a paid plan in the dashboard.

Question 3

Do you offer annual billing?

Accepted Answer

Yes, annual billing with a discount is available for Indie and Pro plans. You can select monthly or annual billing during checkout.

Question 4

How does proration work when I change plans mid-cycle?

Accepted Answer

Proration behavior is handled by Stripe based on your active subscription timing and selected plan change. The checkout flow shows any immediate charge or credit before confirmation.

Question 5

Can I download invoices for bookkeeping?

Accepted Answer

If your account has paid billing enabled, invoices and payment history are available through Stripe billing management for your workspace.

Question 6

Is tax (VAT/GST/sales tax) included in plan prices?

Accepted Answer

Displayed plan prices may not include all region-specific taxes. Final tax amounts, if applicable, are calculated and shown by Stripe during checkout.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. Paid subscriptions can be canceled from billing management and remain active until the current billing period ends.

Question 8

Can I customize the feedback form UI?

Accepted Answer

Yes. UI flexibility depends on your plan level. Higher plans provide broader customization controls, while lower plans use more guided defaults.

Question 9

Can my team triage feedback by type or priority?

Accepted Answer

UserFeedbackHub is built around structured feedback workflows so teams can separate and review issues like bugs, feature requests, and support messages in the dashboard.

Question 10

How quickly can I integrate the JavaScript SDK?

Accepted Answer

Most teams can complete an initial integration within minutes by following the docs and adding the SDK with default UI, then refining configuration as needed.

Question 11

Do webhooks support real-time workflow automation?

Accepted Answer

Webhook support is available on eligible plans and can be used to forward events into your internal tools. Exact handling and retries depend on your endpoint implementation.

Question 12

Can I test SDK integration before going live?

Accepted Answer

Yes. You can validate submission workflows and data handling in a staging environment before deploying to production.

Question 13

How is submitted feedback data protected?

Accepted Answer

Feedback data is processed through managed infrastructure with access controls and platform-level safeguards. Teams should still apply their own data governance and least-privilege practices.

Question 14

Should we avoid sending sensitive personal data in feedback?

Accepted Answer

Yes. As a best practice, avoid collecting unnecessary sensitive data and only submit information required for product triage and support workflows.

Question 15

Can we control who in our team can view feedback?

Accepted Answer

We currently do not offer a workspace for team collaboration. We plan to add this in the future, but for now, feedback access is tied to your account credentials. Please follow best practices for account security and credential management.

Question 16

Do you charge by MAUs?

Accepted Answer

No. Pricing is based on plan capabilities and fixed monthly limits, not monthly active users.

Question 17

What changes between Free, Indie, and Pro?

Accepted Answer

Plans differ by monthly volume limits and capabilities like attachments, branding controls, and webhook integrations.

Question 18

What happens if I hit my monthly feedback limit?

Accepted Answer

New submissions are limited based on your active plan rules. Upgrading your plan increases available monthly capacity. You can monitor usage in the dashboard to avoid hitting limits unexpectedly. We will also provide notifications as you approach your limits.

Question 19

Are attachment uploads counted against monthly feedback limits?

Accepted Answer

Plan limits are primarily tied to submission volume. Attachment support and practical usage constraints depend on your selected plan capabilities.

Features	Free	Indie	Pro
Core
Built-in SDK modal	✓	✓	✓
Attachment uploads	✕	✓	✓
Usage
Applications	1	3	Unlimited
Feedback submissions / month	50	1,000	Unlimited
Customization
Custom UI mode	No	Limited	Full
Remove UserFeedbackHub branding	✕	✓	✓
Integrations
Webhook support	✕	✕	✓
Support
Email notifications	✕	✓	✓

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